Refund Policy

Prints

Each print is made to order through our print-on-demand partner, Prodigi. Because these are produced specifically for you after you order, they're not eligible for a standard 14-day change-of-mind return under EU distance-selling rules, which exempt goods made to a customer's specification.

If your print arrives damaged, defective, or materially different from what was listed, email t@tcdart.com within 14 days of delivery with photos of the issue, and we'll arrange a replacement or refund.

Commissions

A deposit secures your commission slot and the time set aside for it. Once work on your piece begins, the deposit is non-refundable. The remaining balance is due on completion, before delivery.

If T. is unable to complete or deliver the commissioned work, you'll receive a full refund of everything you've paid. If you'd like to cancel before work has begun, email t@tcdart.com — deposit refunds in that case are considered case by case.

Lessons & workshops

You can cancel or reschedule a booked lesson or workshop free of charge up to 48 hours before the session, for a full refund or a free reschedule. Cancellations made less than 48 hours before the session, and no-shows, are non-refundable.

Questions

Anything not covered above, or a situation you're not sure how to categorize: email t@tcdart.com and we'll sort it out.